– Ability to see at a glance who is on the phone & who is free.– Personalized audio announcements give your queue that professional sound.
– "Hold Time" announcement frequency customization.
– User/agent priorities for more effective call routing.
– Hold time limits so callers do not remain in your queue too long.
– Caller limits for keeping queue call volume to a manageable level.
– Length of time after fielding a call before the same agent is called again.
– Remote agents on cell or home phones around the country and overseas.
We use this software to provide outstanding Customer Care in 40 states!