If CRM is all about Customer Relationship Management but your phone is where most of the "Relationship" occurs, these two systems need to communicate.

This tight integration between saleforce.com and your phone systems will dramatically increase agent productivity and your bottom line with an unparalleled 360 degree view of call center operations between the two systems. Answer questions like:

– How long it takes us to call a lead back?
– Who are my best agents? Worst?
– Who are my agents really calling?
– Which leads were not called within the last 30 days?
– How can I salvage revenue from neglected opportunities?
– Can I see the value ($) of a call before answering?
– If can I store call recordings in CRM records?
– How can I route contacts directly to their owners?
– Can I set up "VIP" customers for special treatment?

Ask us for a demonstration. Just want something simple like integration with Microsoft Outlook®? We can do that as well.