WORLD CLASS CUSTOMER CARE

BKSS leads the industry investing in Customer Care. Whether you are BKSS' smallest customer or one that transacts hundreds of thousands of dollars with us annually, your Customer Care depends on ours. You need the RIGHT answer FAST from subject matter experts and we provide this through:

1) TECHNOLOGY - We employ the most advanced remote tools for immediate problem resolution. In fact, remote support and remote installations are a core competency that has allowed us to build an outstanding customer base of 450 customers across 40 states! However, if you need onsite support in California (San Francisco, Silicon Valley, Los Angeles, and the Central Valley) or in any of the 11 states were we are located, just give us a call.

2) STAFF - When you need help, you want to talk to an expert immediately. 96% of all questions are addressed by the first person you speak with on your first call to BKSS. Our call center staff consists only of seasoned veterans - and with virtually no staff turnover, you speak with the right person every call.

3) MANAGEMENT - We take personal interest in the business and apply our expertise to ensure each department is running at peak efficiency to delight our customers. Nothing is too big or too small and we step in routinely integrating ourselves in each department.

4) BEST OF BREED PRODUCTS - Customer Care actually starts here. At BK Sales and Service, we rigorously test available products and select only the best. All of our solutions are feature rich. For instance our business phone system provides: huge voicemail capacity, multiple conference bridges, voicemail to email, visual voicemail (think iPhone), paging, intercom, and many more features at no additional cost. Our policy is NO SURPRISES - no fake limits like access to only four voicemail ports at a time and no missing features.